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Privacy Policy

Last Updated: November 1, 2025

Contents
  1. 1. Introduction
  2. 2. Information We Collect
  3. 3. How We Use Your Information
  4. 4. Information Sharing and Disclosure
  5. 5. Data Security
  6. 6. Data Retention
  7. 7. Your Rights
  8. 8. International Data Transfers
  9. 9. Children's Privacy
  10. 10. Changes to This Privacy Policy
  11. 11. Contact Us

Contents

  1. 1. Introduction
  2. 2. Information We Collect
  3. 3. How We Use Your Information
  4. 4. Information Sharing and Disclosure
  5. 5. Data Security
  6. 6. Data Retention
  7. 7. Your Rights
  8. 8. International Data Transfers
  9. 9. Children's Privacy
  10. 10. Changes to This Privacy Policy
  11. 11. Contact Us

1. Introduction

Welcome to Factory, operated by Superposition Labs Inc. ("we," "us," or "our"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered video creation platform.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

  • Account information (name, email address, password)
  • Profile information
  • Payment and billing information
  • Communications with us

2.2 Usage Information

We automatically collect certain information about your use of the Service:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, features used, time spent)
  • Video content you create and store on our platform
  • Project data and video generation history

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities and to personalize your experience.

Types of Cookies We Use:

  • Necessary Cookies: Essential for the website to function properly, including authentication, security, and session management.
  • Analytics Cookies: Help us understand how visitors interact with our website through tools like Microsoft Clarity and Google Analytics.
  • Marketing Cookies: Used to deliver personalized advertisements and track advertising effectiveness.

You can manage your cookie preferences at any time.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Service
  • Process your video generation requests using AI models
  • Process transactions and send related information
  • Send technical notices, updates, and support messages
  • Respond to your comments and questions
  • Analyze usage patterns and trends
  • Detect, prevent, and address technical issues and fraudulent activity
  • Comply with legal obligations

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

  • AI model providers (OpenAI, Google, Kling)
  • Cloud storage providers
  • Payment processors
  • Analytics providers
  • Customer support tools

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4.3 Business Transfers

In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company, user information may be among the transferred assets.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to provide you with the Service and to comply with our legal obligations. You may request deletion of your account and associated data at any time.

7. Your Rights

Depending on your location, you may have the following rights:

  • Access to your personal information
  • Correction of inaccurate information
  • Deletion of your information
  • Restriction of processing
  • Data portability
  • Objection to processing
  • Withdrawal of consent

To exercise these rights, please contact us at support@superposition.to.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Superposition Labs Inc.
1600 - 925 West Georgia Street
Vancouver BC V6C 3L2
Canada
Email: support@superposition.to

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